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Service Technician

1 month ago

Norfolk, Virginia, United States Orion Talent Full time
Job Title: Service Technician

Job Summary:
We are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for carrying out maintenance, repairs, and diagnosis on marine propulsion equipment with limited technical support. Your goal will be to minimize equipment downtime and ensure customer satisfaction.

Key Responsibilities:
  • Carry out maintenance, repairs, and diagnosis on marine propulsion equipment with limited technical support.
  • Ensure that specific maintenance programs are professionally administered on a day-to-day basis through on-site liaison with the customer and maintaining technical service records upon completion.
  • Clean, inspect, and evaluate the parts needed for repair/replacement, carrying out repair work on well-defined problems, with some assistance from technical support.
  • Verify dimensions and clearances to ensure conforming to specification.
  • Conduct tests and inspections to QA/QC standards.
  • Read blueprints, schematics, diagrams, and technical orders to determine methods and sequences of assembly.
  • Inspect, analyze, and record calibration results and produce Service and Technical Reports.
  • Ensure that all work is done in accordance with applicable legal and Company procedures.
  • Create an appropriate customer contact log and issues monitor which will form the basis of an ongoing customer/contract management plan.
  • Advise customers on other products and pursue upgrade opportunities on vessels of work.
  • Provide receipts and details of costs to enable accurate customer invoicing.
  • Knowledge share and support the on-the-job development of Service Technicians where appropriate.

Requirements:

  • Active duty military experience with mechanical propulsion equipment (Navy Nuke MMs, Navy GSMs, conventional MMs).
  • Good understanding and knowledge of a range of products, systems, their functionality, and applications, gained through experience working in a technician role.
  • Strong verbal communication and written reporting skills in English.
  • Basic IT skills and some commercial awareness.