Retail Service Specialist

3 weeks ago

Long Beach, California, United States Automobile Club of Southern California Full time
Job Summary

This role is responsible for providing exceptional service to members at a Branch location. The primary focus is on delivering DMV and Notary services, while also supporting the Branch at reception with member check-in and distribution of travel-related materials. Additional duties include assisting with travel arrangements, hotel and car reservations, and domestic hotel packages. The ideal candidate will possess excellent customer service skills, a strong knowledge of DMV regulations, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Provide DMV registration services to members, maintaining current knowledge of DMV regulations and completing transactions according to DMV and Club policy and procedures.
  • Support the Branch at reception with member check-in, providing maps, tour books, and other travel-related materials, and identifying cross-sell opportunities based on members' product needs and services.
  • Process Notary transactions for members according to National Notary Association and Club procedures, maintaining knowledge and Notary commission.
  • Prepare TripTiks, IDPs, process passport photos, and routings for members.
  • Book car, hotel, and domestic hotel packages, and sell Mexico insurance.
  • Perform administrative functions for the branch, including balancing cash drawers, posting ledgers, assisting in resolving overages/shortages, filing receipts, submitting documents when necessary, making deposits, retaining documents for auditing, and processing FIRM.
  • Process payments for memberships/insurance policies and offer automatic renewal, and handle ERS complaints, provide tip packs, and balance/reconcile cash drawers.
  • Support corporate initiatives to improve membership retention, such as collecting valid email addresses, acknowledging first-year members, and supporting AAA Auto Pay and Identity Theft Monitoring.
  • Process Travel, Automotive, and Cashiering transactions efficiently and quickly.
Requirements
  • High School GED required.
  • 1-3 years of customer service experience preferred.
  • Requires moderate knowledge of Auto Club products and services in the areas of travel counseling, publications, maps, and routing.
  • Advanced knowledge of and training in DMV rules, regulations, and procedures preferred.
  • Moderate skill required in the operation of additional Branch equipment, such as the key cutter machine and passport equipment.
  • General typing, Windows, Microsoft Office, Outlook, and Internet/Intranet access skills required.
  • General knowledge of Club systems required.
  • Notary Public - National Notary Association within 1 year required.
Working Conditions

This role is closely managed and reviewed for accuracy and adequacy. The work is primarily indoors, with occasional travel to other Branch locations. The ideal candidate will be able to work independently with minimal supervision and possess excellent communication and customer service skills.

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