Safety and Security Officer

2 weeks ago


Durham, North Carolina, United States Shaner Hotel Group Full time
Position Overview

As a vital member of our team, the Safety and Security Officer plays a crucial role in ensuring a secure environment for both guests and staff. This position requires a commitment to maintaining safety protocols and providing exceptional service.

Key Responsibilities
  • Availability to work a flexible schedule, including weekends and holidays, to accommodate the operational needs of the organization.
  • Maintain comprehensive knowledge of the hotel’s facilities and services to assist guests effectively.
  • Manage deliveries received outside of regular business hours, adhering to established procedures.
  • Monitor surveillance systems as assigned to ensure the safety of the premises.
  • Respond to and investigate alarm activations, following appropriate protocols.
  • Conduct regular patrols of the property, utilizing designated equipment, and document all activities thoroughly.
  • Ensure the security of guest room access, assisting guests in accordance with privacy standards.
  • Promptly respond to incidents involving guests or employees, following departmental guidelines.
  • Adhere to state regulations and company policies regarding the management of intoxicated individuals.
  • Document and report incidents involving vehicle accidents or thefts accurately.
  • Assist guests with the safekeeping of their valuables, following established procedures.
  • Maintain confidentiality regarding all security-related reports and documents.
  • Provide support to other departments as needed to enhance guest service.
  • Deliver security services for events and meetings as assigned.
Qualifications
  • High school diploma or equivalent; additional education or vocational training is advantageous.
  • A minimum of one year of experience in a similar role, interacting with the public.
  • Strong communication skills to effectively engage with guests, management, and colleagues.
  • Bilingual abilities in English and Spanish are a plus.
  • Detail-oriented with the ability to work efficiently with minimal supervision.
  • Capable of performing physical tasks associated with the role.
  • Ability to ensure the safety and security of all individuals and property.
  • Maintain composure and professionalism in challenging situations.
  • Ability to perform duties under pressure while adhering to established standards.
  • Commitment to protecting the confidentiality of guest and employee information.
  • Ability to enforce company policies and procedures with staff effectively.
About Shaner Hotel Group

Shaner Hotels is a recognized leader in the hospitality industry, managing a diverse portfolio of properties across multiple states and countries. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our team is dedicated to fostering a supportive and dynamic work environment.
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