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Night Security Officer
2 months ago
As a recognized Certified Great Place to Work for seven consecutive years, AgeWell Solvere Living offers a comprehensive benefits package:
- Medical, Dental, and Vision coverage
- Company-funded Life Insurance and optional Disability coverage
- Paid Time Off and Holidays
- 401(k) Retirement Savings Plan
The Night Security Officer plays a crucial role in ensuring a safe and secure atmosphere during evening and nighttime hours. This position also acts as a
representative for the Community and may undertake receptionist, housekeeping, and light maintenance duties to support the Community's operations.
- Creates a positive first impression for all who enter the Community
- Handles and screens all incoming phone calls in a polite and professional manner, directing calls and taking messages as needed
- Welcomes all visitors with friendliness and professionalism
- Monitors visitor access by requiring sign-in at the reception desk and managing entry/exit
- Informs Residents of their visitors
- Guides visitors according to Resident's instructions
- Assists management with various clerical tasks
- Pages staff as necessary
- Distributes maintenance request forms and forwards them to the Environmental Services Director
- Maintains a tidy and organized front desk and lobby area
- Familiarizes with and adheres to all emergency and safety protocols, including security cameras and life safety systems
- Secures all building areas, checking for open doors and any unusual activities
- Conducts regular rounds of the interior and exterior of the community during shifts and addresses any issues that arise
- Responds to emergencies as directed and in accordance with policy
- Completes assigned housekeeping and light maintenance tasks as required
- Follows shift task assignments as provided
- Understands and complies with all safety policies and procedures
- Communicates effectively with the Business Office Manager and other staff members
- Immediately informs the Business Office Manager, Maintenance Director, and General Manager of any changes in Resident health or any safety emergencies
- Performs additional duties as necessary
- High School Diploma is required
- Strong interpersonal skills and the ability to relate to diverse individuals
- Previous experience in public-facing roles
- Demonstrates initiative and sound judgment
- Willingness to work flexible hours and participate in holiday events
- Comfortable using a multi-line telephone system, including answering, taking messages, and transferring calls
- Excellent organizational, verbal, and written communication skills
- Experience in housekeeping and light maintenance tasks
- Self-motivated with the ability to work independently
- Effective communication skills with all levels of management, staff, and external contacts
- Customer service-oriented
- A proven team player
- Physically capable of bending and reaching
- Ability to sit for extended periods
- Capable of lifting up to 40 pounds as needed
- May have their image used in community advertising
- May be recorded by devices installed by families in residents' apartments
- Required to work weekends and holidays as assigned
- May be asked to work shifts other than the one for which hired
- May be required to work extended hours (up to 16 hours per day)
- May be exposed to infectious waste and diseases
- Could encounter hostile or emotionally distressed Residents
- Background checks, criminal, and drug tests as per HR policies
- May be subject to random drug testing during employment