Service Quality Manager

1 day ago


Columbia, Maryland, United States AT&T Full time

**About Us:** AT&T Global Public Sector is a trusted provider of secure, IP-enabled cloud-based network solutions and professional services to the Department of Defense. We empower a diverse, high-performing workforce committed to our shared values and dedicated to customer satisfaction.

**Job Overview:** RIS I offers regional IT services to end users. Our support includes desktop, workplace peripherals, voice, and video devices, as well as local and campus area networks, wireless, and cable plant.

**Role Summary:** As an SLA Manager/Lead, you will ensure measurement, reporting, and enhancement of service quality for a significant IT services contract. This role requires strong leadership and collaboration skills to drive business-driven service level targets.



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