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Technical Support Engineer

2 months ago

Plano, Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring that they receive the highest level of service and support.

Key Responsibilities
  • Provide Technical Support to customers and partners, including troubleshooting and resolving technical issues.
  • Configure and Troubleshoot VMware environments, including virtual machines and networks.
  • Develop and Maintain technical documentation, including knowledge base articles and technical bulletins.
  • Collaborate with Cross-Functional Teams to resolve complex technical issues and improve product quality.
  • Provide On-Call Support as needed, including evenings, weekends, and holidays.
Requirements
  • Strong Analytical and Problem-Solving Skills, with the ability to troubleshoot complex technical issues.
  • Excellent Communication Skills, with the ability to communicate technical information to both technical and non-technical stakeholders.
  • Knowledge of VMware and virtualization technologies, including virtual machines and networks.
  • Experience with Technical Documentation, including knowledge base articles and technical bulletins.
  • Ability to Work in a Fast-Paced Environment, with multiple priorities and deadlines.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.