Insurance Customer Service Representative

3 weeks ago


Natchez, Mississippi, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly motivated and customer-focused individual to join our team as an Office Representative. In this role, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized service
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations
  • Assist with claims processing and follow-up, maintaining a professional and friendly demeanor at all times
  • Contribute to a positive and collaborative work environment, adhering to company policies and procedures

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to make a real difference in the lives of our customers


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