Customer Service Ambassador

4 weeks ago


Natchez, Mississippi, United States Magnolia Bluffs Casino Full time
Job Summary

Magnolia Bluffs Casino Hotel is seeking a highly motivated Guest Services Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

Key Responsibilities:

  • Provide outstanding customer service and resolve guest complaints in a professional and courteous manner.
  • Work closely with the marketing and promotions teams to promote property activities, events, and amenities.
  • Assist with promotions and events, including setup, execution, and teardown.
  • Maintain accurate records and provide support for Players Club members.
  • Adhere to company and departmental procedures, guidelines, and policies.

Requirements:

  • One to three years of customer service experience.
  • Basic computer knowledge and proficiency in computer systems.
  • Excellent verbal communication skills and ability to work in a team environment.

Why Work at Magnolia Bluffs Casino Hotel?

  • Competitive wages and benefits package.
  • Paid Time Off and employee recognition programs.
  • Long-term opportunities for growth and advancement.


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