IT Technical Lead
5 days ago
We are seeking a highly skilled IT Technical Lead - Solutions Architect to join our team at Invincia Technologies LLC.
Job DescriptionKey Responsibilities:
- Architect and implement technology solutions with and through the team.
- Lead architect for solutions and work with the sales team to architect and sell high-level engineering solutions.
- Oversee the customer ticket handling process and drive ticket closure metrics and customer satisfaction.
Technical Services:
- Serve as the lead on complex technical issues and opportunities.
- Escalate conflicts involving scheduling, resources, or technical issues.
- Provide QA oversight on trouble tickets to evaluate technical risks and adherence to standards.
- Ensure new employees meet business and technical requirements and match the corporate culture.
- Provide training, mentorship, and support professional development of the Technical Services team.
- Establish technical standards for proposals and best practices.
Desired Competencies, Certifications, and Experiences:
- Minimum 5+ years full-time experience working in a technology solutions environment.
- A High-Level background in delivering solutions using Microsoft, Sonicwall, RDS, Hyper-V, StorageCraft, Exchange, and ConnectWise technologies.
- Implementing technology solutions using a structured methodology.
- Excellent written and verbal communication skills.
- Presentation, organizational, and planning skills.
Salary Estimate: $120,000 - $180,000 per year based on location and experience.
About UsInvincia Technologies LLC is a trusted technology adviser helping clients leverage technology to achieve their business objectives. We provide strategic consulting, project management expertise, managed technical services, and custom IT solutions to reduce costs and stay ahead of competitors.
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