Senior Technical Lead

5 days ago


Port Saint Lucie, Florida, United States 4A Consulting, LLC Full time
Job Description

Overview:

We are seeking a highly experienced and skilled Senior Technical Lead to join our team at 4A Consulting, LLC. As a key member of our IT operations team, you will be responsible for leading the support of complex applications and systems, as well as providing technical guidance and expertise to clients, teams, and project teams.

Key Responsibilities:

  • Leverage your extensive experience and technical expertise to provide high-level technical guidance and support to clients, teams, and project teams.
  • Lead the support of complex applications and systems, including identifying root causes and implementing targeted remediation plans.
  • Act as a subject matter expert, consulting with clients, teams, and project teams to provide technical guidance and troubleshooting expertise.
  • Collaborate with stakeholders to administer business applications and implement procedures.
  • Research industry standards, best practices, and new innovations in technology to inform recommendations and improve processes.
  • Design, review, and integrate application requirements, ensuring functional, security, integration, performance, quality, and operations considerations.
  • Provide leadership and coaching to other support analysts on the team, promoting knowledge sharing and skill development.

Requirements:

  • 7+ years' experience in IT operations, with a strong background in technical support and leadership.
  • 2-3 years' recent hands-on experience with Windows/Linux.
  • 5+ years' recent hands-on experience with ServiceNow and JIRA ticketing systems.
  • 5 years of experience with MS Office suite, particularly MS Excel and MS PowerPoint.
  • Availability to work after hours as needed to support system changes.
  • Able to lift heavy workstations and monitors.
  • Willingness to perform remote troubleshooting and provide clear instructions.
  • Customer-oriented attitude and excellent communication skills.

Desired Qualifications:

  • LINUX scripting and Java experience.

Education:

  • Bachelor's degree or technical certificate required, or equivalent work experience.

Compensation:

The estimated annual salary for this position is $115,000 - $140,000, based on experience and location.



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