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Support Technician

1 month ago

Charlotte, North Carolina, United States Motion Recruitment Partners, LLC Full time
Job Title: Support Technician

Location: Charlotte, NC

Job Type: Full-Time, On-Site (5 days a week)

Overview: We are seeking a motivated and reliable Support Technician to join our dynamic team in Charlotte, NC. This entry-level position is ideal for someone with at least one year of IT experience who is eager to grow in a supportive environment. The successful candidate will be a versatile "jack of all trades," proficient in various technologies and ready to tackle diverse challenges.

Key Responsibilities:
  • Provide technical support for hardware and software issues, primarily focused on Windows and Linux environments.
  • Reimage computers and assist with system upgrades and installations.
  • Utilize ServiceNow for ticketing and tracking support requests.
  • Collaborate with team members to maintain and support NextGen and EHR systems or comparable platforms.
  • Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.
  • Maintain a clean driving record and use reliable transportation for on-site support as needed.

Qualifications:
  • Minimum of 1 year of IT experience in a support role.
  • Preferred: IT certification or degree in a related field.
  • Experience with Windows and Linux operating systems.
  • Familiarity with reimaging computers and EHR systems (NextGen or comparable).
  • Knowledge of ServiceNow or similar ticketing systems.
  • Strong problem-solving skills and a willingness to learn.
  • Clean driving record and reliable transportation.

What We Offer:
  • A collaborative work environment with two individual contributors.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.

We are passionate about technology and eager to take on new challenges. If you are a motivated and reliable individual with a passion for technology, we want to hear from you. Apply today to become a valued member of our team.

#LI-AM15 Field Technician/ Help Desk