Member Services Representative, American Airlines Credit Union
2 weeks ago
We are seeking a highly skilled Member Services Representative to join our American Airlines Credit Union team. As a key member of our branch operations, you will be responsible for building strong relationships with our members, understanding their needs, and providing tailored solutions to meet those needs.
Key Responsibilities- Open new accounts and process various monetary transactions
- Provide exceptional customer service and support to members
- Work closely with branch/department managers to leverage cross-selling opportunities
- Research member inquiries and provide timely solutions
- Maintain awareness of all branch functions and duties to provide proper support and coverage
- Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
- Foster a culture that promotes teamwork, service excellence, and relationship building within the covered branches and overall organization
- High school diploma or GED
- Must be able to work in-person at assigned branch location
- Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
- Job level to be determined by the candidate's skills, qualifications, and relevant consumer loan processing or underwriting experience
- College degree in business, finance, or related area, or equivalent financial services experience
- Previous banking or Credit Union experience
- Previous experience in a service-culture environment
- Bilingual in Spanish (read, speak, and write)
- Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network
- Health Benefits: Access to health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts
- Wellness Programs: Tools, resources, and support to help you stay well
- 401(k) Program: Employer contributions available after one year
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
At American Airlines, we value diversity and inclusion. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet the needs of our diverse world.
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