Guest Services Representative

1 week ago


Henderson, Nevada, United States Best Western Plus Las Vegas South Henderson Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Guest Services Representative is crucial in ensuring a welcoming atmosphere at our establishment. You will be responsible for greeting visitors, managing their reservations, and addressing their needs to guarantee a pleasant stay.

Compensation:

$15.50 per hour

Key Responsibilities:
  • Respond to incoming inquiries regarding guest services, including room availability, rates, and amenities, both in-person and via phone.
  • Provide a warm reception to guests upon arrival and assist with the check-in and check-out processes, ensuring accurate room assignments.
  • Coordinate with housekeeping to confirm that accommodations are prepared for incoming guests.
  • Address and resolve guest complaints in a professional manner.
  • Maintain accurate records of guest information and perform essential bookkeeping tasks.
Required Qualifications:
  • High school diploma, GED, or equivalent educational background.
  • Proficient in handling phone communications and managing high-pressure situations.
  • Familiarity with Microsoft Office and reservation management software.
  • Exemplary interpersonal, organizational, and customer service skills.
  • Preferred: 1+ year of experience in the hospitality industry or a related field.
About Us

Best Western Plus Las Vegas South Henderson is strategically located near key neighborhoods and professional hubs, providing a vibrant environment for both guests and staff. Our proximity to renowned medical facilities and corporate offices enhances our reputation as a premier destination for travelers.



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