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Retail Service Specialist

2 months ago

Colorado Springs, Colorado, United States O'Reilly Auto Parts Full time

{"Job Title": "Retail Service Specialist", "Job Summary": "We are seeking a highly skilled Retail Service Specialist to join our team at O\u0027Reilly Auto Parts. As a Retail Service Specialist, you will be responsible for providing exceptional customer service, supporting store operations, and ensuring a positive shopping experience for our customers.", "Responsibilities": "\u2022 Lead store team members in providing excellent customer service to retail and professional customers.\u2022 Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.\u2022 Ensure telephone is answered according to company policy.\u2022 Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.\u2022 Handle special orders and outside purchases efficiently and according to procedure.\u2022 Process retail customer returns and exchanges in an efficient and friendly manner.\u2022 Invoicing merchandise, including core charges and warranties, before product leaves the store.\u2022 Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.\u2022 Ensure team members are adhering to the posted work schedule and clocking in/out according to company policy.\u2022 Perform all store opening/closing duties, including day end procedures and securing the building.\u2022 All other duties as assigned.", "Requirements": "\u2022 Strong communication skills\u2022 Ability to obtain RSS Certification\u2022 Retail sales experience, preferably in auto parts\u2022 Automotive systems and repair knowledge\u2022 ASE Certification\u2022 O\u0027Reilly Auto Parts offers a competitive total compensation package, including competitive wages, paid time off, stock purchase plan, 401k with employer contributions, medical, dental, and vision insurance, team member health/wellbeing programs, tuition educational assistance programs, and opportunities for career growth.", "Equal Opportunity Employer": "O\u0027Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.", "Reasonable Accommodations": "Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.", "Language": "en-US"}