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Security Monitor and Dispatcher

2 months ago

Allen, Texas, United States Allied Universal® Technology Services Full time
Job Title: Security Monitor and Dispatcher

Overview

Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology.

As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers.

At Allied Universal, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections.

Job DescriptionSecurity Intervention Specialist

The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.

This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time role that is required to be in office 100% of the time.

Essential Job Duties and Responsibilities:
  • High customer service acumen in a call center environment
  • Effectively communicate over the phone and email
  • Basic level of monitoring customer's cameras and alarm systems remotely
  • Effectively respond to event-driven alarms in a timely manner via telephone and/or email communication based on the client's specific protocol
  • Conduct virtual escorts daily as deemed timely by the contract specifications
  • Conduct virtual patrols of the assigned client's property
  • Complete hourly call-ins
  • Handle camera maintenance checks
  • Handle site incidents
  • Complete incident reports
  • Complete event reports
Qualifications:
  • A High school diploma or equivalent
  • Must be able to obtain a TOPS alarm system monitoring license during our paid on-the-job training
  • Minimum of one year in a dispatching, security, customer service, or call center role
  • Must be able to work overtime as needed
  • Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis
  • Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams
Benefits:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly