Technology Support Specialist

2 weeks ago


Elm Springs, Arkansas, United States Walmart Full time
About the Role

We are seeking a highly skilled Technology Support Specialist to join our team at Walmart Global Tech. As a key member of our support team, you will be responsible for providing critical support for our AML application, ensuring seamless operation and minimizing downtime.

Key Responsibilities
  • Provide Level 2 and Level 3 technical support for the AML application, including troubleshooting, root cause analysis, and resolution.
  • Collaborate with the development team to ensure timely resolution of issues and minimize impact on business operations.
  • Conduct audits of complex critical systems to identify areas for improvement and optimize business processes.
  • Develop and implement architectural solutions for support tools and automation to enhance efficiency and productivity.
  • Design and implement utility tools to automate routine tasks, reducing manual effort and improving accuracy.
  • Document tribal knowledge and maintain up-to-date documentation to ensure seamless knowledge transfer.
  • Compile and analyze metrics for reporting, providing insights to inform business decisions.
  • Support training environment and production environment releases, ensuring smooth deployment and minimal disruption.
  • Perform network/system administration duties, including installation, testing, configuration, monitoring, maintenance, support, and optimization of network services hardware and peripheral devices.
Requirements
  • 8+ years of experience in IT, with a strong background in technology, system management, and integration.
  • Detail-oriented, with superior verbal and written communication skills, strong organizational skills, and ability to multitask.
  • Ability to work independently, maintain professionalism under pressure, and identify problems before they occur.
  • Strong analytical and problem-solving skills, with ability to accurately prioritize projects and make sound judgments.
About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. At Walmart Global Tech, we're a team of software engineers, data scientists, cybersecurity experts, and service professionals who make an epic impact and are at the forefront of the next retail disruption. We're people-led and tech-empowered, with a focus on innovation, data security, and customer experience.

Benefits
  • Competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
  • Live Better U education benefit program for full-time and part-time associates.


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