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Market Associate

2 months ago

Middlebury, Connecticut, United States Ion Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Market Associate to join our team at Ion Bank. As a Market Associate, you will be responsible for providing exceptional customer service to our clients, ensuring that their banking needs are met with professionalism and efficiency.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to customers, responding to their inquiries and resolving issues in a timely and effective manner.
  • Account Management: Open and maintain customer accounts, perform account maintenance, and provide solutions to customer banking needs.
  • Cross-Selling and Upselling: Identify financial and banking needs of customers and cross-sell and upsell bank products and services that meet their needs.
  • Compliance: Maintain a vast knowledge of bank policies and procedures, State and Federal laws, and regulations related to this position, and adhere to and execute bank policies and procedures as set forth.
Requirements
  • Education and Experience: Associate's Degree preferred, with three to five years of retail banking experience, including teller, sales, customer service, or some comparable combination of education and experience.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to maintain confidentiality and handle sensitive information.
Working Conditions

The Market Associate will work in a dynamic and customer-focused environment, with the ability to work in a team and adapt to changing priorities and deadlines. The ideal candidate will be able to work in a confined workstation for long periods and be able to lift up to 20 pounds occasionally.