Technical Support Specialist

3 weeks ago


Lawrence, Kansas, United States Alarm Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. You will work closely with our sales and marketing teams to ensure seamless delivery of our products and services.

Responsibilities
  • Provide phone-based technical support to customers
  • Analyze complex problems and develop troubleshooting steps to remedy any technical concerns
  • Collaborate with other team members to ensure on-going improvements in quality and service
About Us

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. We have over 7.6 million home and business owners who depend on our solutions every day to make their properties safer, smarter, and more efficient.

What We Offer
  • A competitive salary of $65,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with employer match
  • Paid time off and holidays


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