Post Sales Service Representative

5 days ago


Syracuse, New York, United States Signify N.V Full time
Signify is seeking a motivated and detail-oriented Post Sales Service Representative to join our Ephesus Sports Lighting team. As a Post Sales Service Representative, you will be the first point of contact for our customers, ensuring their inquiries and claims are handled efficiently and effectively.

Your key responsibilities will include processing all claim forms and converting them to quality notices, cross-referencing the Letter of Authorization (LOA) to confirm the serviceability of reported claims, and handling warranty claims for materials in accordance with warranty terms and conditions. You will also review and take ownership of escalated claims when total service costs exceed established thresholds, ensuring resolution within a 2-business day SLA.

The ideal candidate for this role will have a High School Diploma with relevant experience, two years of customer experience, and familiarity with SAP system. Claim processing experience is preferred. The salary range for this position is $33.61 - $49.29 hr, and the company offers a comprehensive benefits package, including medical, dental, 401K retirement plan, and employee stock purchase plan.

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