Customer Support Specialist
3 weeks ago
Job Description: As a Customer Service Representative - Post Sales, you will be responsible for handling customer inquiries and claims, providing timely and accurate information, and maintaining accurate records of customer interactions and claims. You will also be responsible for cross-referencing Letters of Authorization (LOAs) to confirm the serviceability of reported claims and handling warranty claims for materials in accordance with warranty terms and conditions.
Key Responsibilities:
- Handle customer inquiries and claims in a timely and accurate manner
- Maintain accurate records of customer interactions and claims
- Cross-reference LOAs to confirm the serviceability of reported claims
- Handle warranty claims for materials in accordance with warranty terms and conditions
- Collaborate with Project Management team to enhance understanding for failure analysis
Requirements:
- High School Diploma with relevant experience
- Two years of customer experience
- Strong communication and interpersonal skills
- Familiarity with SAP system
- Claim processing experience preferred
- Detail-oriented with excellent organizational abilities
- Ability to manage multiple tasks and prioritize effectively
Compensation and Benefits: The estimated salary for this position is $43,141 - $62,399 per year, based on an hourly rate of $20.67 - $30.38. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) retirement plan, employee stock purchase plan, paid time off, tuition reimbursement, and product discounts.
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Sales and Customer Support Specialist
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Customer Support Specialist
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Technical Support Specialist
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Professional Customer Support Specialist
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Technical Support Specialist
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Hauling and Customer Support Specialist
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Technical Support Specialist
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Customer Service Specialist
3 weeks ago
Syracuse, New York, United States Dilauros Bakery & Pizza Inc Full timeCompany Overview:Dilauros Bakery & Pizza Inc has been a family-owned business for 114 years, specializing in traditional Italian bread, rolls, and pizza products. We pride ourselves on using only the finest ingredients and maintaining the highest standards of quality and service.Job Description:We are seeking a Customer Service Specialist to join our team....
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Administrative Support Specialist
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Phone Support Specialist
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Frontline Support Specialist
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2 days ago
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Sales Support Specialist
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