Deputy Director, Benefits

2 days ago

Linthicum Heights, Maryland, United States Masters, Mates & Pilots Benefit Plans Full time
Job Title: Deputy Director, Benefits

The Masters, Mates & Pilots Benefit Plans is seeking a highly skilled and experienced Deputy Director, Benefits to oversee the administration of our benefit plans. As a key member of our team, you will be responsible for ensuring the efficient and accurate administration of our plans, as well as providing exceptional customer service to our participants.

Key Responsibilities:
  • Oversee day-to-day operations, ensuring financial and operational accuracy and compliance of the administration of the plans.
  • Establish and monitor operational policies, procedures, and performance standards to ensure efficiency, accuracy, and prompt, accurate service to participants.
  • Review difficult or complex benefit appeals, inquiries, or escalated customer service issues.
  • Communicate plan and policy changes to the staff as needed.
  • Network regularly with professional organizations and colleagues in the industry.
  • Coordinate, prepare materials for, and attend Board and Committee meetings as needed.
Requirements:
  • Minimum of ten (10) years of experience in benefits (retirement and health) administration/operations required.
  • Minimum of seven (7) years of management experience required, including direct experience with executive-level decision making and interaction with executive management.
  • Experience with Taft-Hartley benefit funds and working in a collectively bargained environment preferred.
Special Skills or Credentials:
  • Experience with multiemployer fund operations and knowledge of pension, health, and related employee benefit plans as well as related governmental/legislative regulations.
  • Ability to interpret financial and operating information.
  • Demonstrated leadership skills, excellent judgment, and strong work ethic.
  • Ability to direct and develop managers and staff in the area of employee benefit administration.
  • Exceptional interpersonal and communication skills.
  • Ability to act with integrity and confidentiality at all times.
  • Strong negotiation, conflict resolution, and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Strong project management skills, including the ability to multi-task and prioritize effectively in order to meet deadlines.
  • Flexible, team player that can lead effectively as well as provide support to others in leadership roles.
  • Proficiency with current technologies, including benefits administration software and MS Office suite.

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