Associate Team Leader

4 weeks ago


Westbury, New York, United States H&R Block Full time
Job Summary

We are seeking an experienced Associate Team Leader to support a single retail office during tax season. The successful candidate will be responsible for consistently exceeding client expectations and providing daily operations direction for the tax office.

This is a part-time role, with a flexible schedule in early December leading to a full-time schedule from January through April.

Key Responsibilities
  • Support the Multi-Unit Team Leader in serving as onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
What We Offer
  • Competitive pay range of 11-29 dollars per hour.
  • Opportunity to participate in incentive compensation or short-term incentive plans.
  • Eligibility for benefits such as medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • Associate Tax Prep benefit.


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