Remote Client Service Lead
15 hours ago
About Fisher Agencies American Income:
Fisher Agencies American Income is a leading provider of supplemental insurance solutions in the New England region. Our mission is to deliver exceptional client experiences while fostering personal growth and community impact.
Schedule and Location:
- Flexible, fully remote work environment with the ability to set your schedule.
- Multiple locations available, excluding residents of New York, Minnesota, and California.
We're seeking a motivated individual to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role.
Key Responsibilities:- Client Support: Handle inbound and outbound client communications via virtual platforms, resolving inquiries with professionalism and efficiency.
- Relationship Building: Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
- Problem Solving: Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.
- Process Improvements: Identify and implement strategies to enhance client satisfaction and streamline service delivery.
- Collaboration: Work closely with cross-functional teams to address client feedback and implement innovative solutions.
Requirements:
- Proven experience in customer service, client relations, or a similar role (1+ years preferred).
- Exceptional communication skills, both verbal and written.
- Strong problem-solving and critical-thinking abilities.
- Self-motivated and able to work independently in a remote setting.
Compensation:
- Estimated annual salary: $55,000 - $65,000 based on location and performance.
- Competitive performance-based compensation package.
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