Remote Client Service Lead

15 hours ago


El Paso, Texas, United States Fisher Agencies American Income Full time
Job Overview

About Fisher Agencies American Income:

Fisher Agencies American Income is a leading provider of supplemental insurance solutions in the New England region. Our mission is to deliver exceptional client experiences while fostering personal growth and community impact.

Schedule and Location:

  • Flexible, fully remote work environment with the ability to set your schedule.
  • Multiple locations available, excluding residents of New York, Minnesota, and California.

We're seeking a motivated individual to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role.

Key Responsibilities:
  1. Client Support: Handle inbound and outbound client communications via virtual platforms, resolving inquiries with professionalism and efficiency.
  2. Relationship Building: Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
  3. Problem Solving: Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.
  4. Process Improvements: Identify and implement strategies to enhance client satisfaction and streamline service delivery.
  5. Collaboration: Work closely with cross-functional teams to address client feedback and implement innovative solutions.

Requirements:

  • Proven experience in customer service, client relations, or a similar role (1+ years preferred).
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated and able to work independently in a remote setting.

Compensation:

  • Estimated annual salary: $55,000 - $65,000 based on location and performance.
  • Competitive performance-based compensation package.

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