Lead Retail Customer Service Associate

3 days ago


Pompano Beach, Florida, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, leading our customer service team, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Lead and manage our customer service team, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Drive sales growth by identifying opportunities to upsell and cross-sell FedEx Office products and services.
  • Collaborate with other teams to ensure seamless execution of customer orders and resolve any issues that may arise.
  • Stay up-to-date with industry trends and best practices, sharing knowledge and insights with the team to drive continuous improvement.
Requirements
  • High school diploma or equivalent required; 2+ years of specialized experience in customer service or retail management preferred.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers, team members, and management.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences and driving sales growth.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
What We Offer

As a Customer Service Lead at FedEx Office, you will have the opportunity to work with a talented team, develop your skills and knowledge, and drive sales growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.



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