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Patient Relations Coordinator
2 months ago
Adventist Health is a prominent healthcare organization dedicated to providing exceptional medical services. We are a well-established facility with a commitment to patient-centered care, ensuring a supportive environment for both patients and staff.
Position Summary:
The Patient Care Coordinator plays a crucial role in managing various administrative and clerical responsibilities to enhance the patient experience. This position is essential in facilitating effective communication and ensuring a high standard of care. The role is primarily based in an outpatient setting.
Key Responsibilities:
- Welcome and assist patients and visitors, ensuring they feel valued and informed. Manage incoming calls and intercom communications effectively, addressing inquiries and concerns promptly.
- Process and manage patient admissions and discharges, maintaining accurate and organized patient records. Provide administrative support for departmental initiatives and meetings as required.
- Ensure all necessary documentation is completed and forwarded to relevant departments. Request and manage patient records as needed, maintaining confidentiality and compliance with regulations.
- Collect and verify patient insurance information, including co-payments and benefits, to facilitate smooth billing processes.
- Assist in scheduling patient appointments and coordinating departmental activities, ensuring all preparations are communicated effectively.
- Maintain a clean and organized waiting area, providing updates to patients as necessary. Monitor and report any operational issues to ensure a high-quality environment.
- Support various administrative tasks, including data entry and document management, contributing to the overall efficiency of the department.
Organizational Commitment:
At Adventist Health, we prioritize the health and safety of our team members and patients. As part of our commitment, all employees are required to receive necessary vaccinations as a condition of employment, with exemptions available for medical and religious reasons.
About Adventist Health:
Adventist Health is a nonprofit, faith-based health system dedicated to serving communities across the West Coast and Hawaii. With a network of over 400 care sites, we strive to deliver compassionate care through a talented team committed to promoting health and wellness.
