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Customer Service Representative
2 months ago
The GOAL Family of Companies is a leading provider of comprehensive and customizable solutions for consumer loan servicing and asset management. Our innovative approach is driven by technology, analytics, and industry expertise, enabling us to deliver exceptional results for our clients.
Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and accurate resolution of their inquiries and issues.
Key Responsibilities- Customer Support: Respond to customer inquiries and issues via phone, email, and other communication channels, providing timely and accurate resolutions.
- Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and resolving any discrepancies or issues.
- Problem-Solving: Analyze and resolve complex customer issues, often requiring creative problem-solving and critical thinking.
- Communication: Develop and maintain effective communication with customers, colleagues, and management, ensuring clear and concise information exchange.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and efficiency.
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience: 2+ years of customer service experience in a call center or similar environment; consumer finance or student loan experience a plus.
- Skills: Proficiency in Microsoft Office, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
- Certifications: Relevant certifications, such as customer service or sales, a plus.
- Competitive Compensation: Competitive salary and bonus structure.
- Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
- Professional Development: Opportunities for career growth and professional development, including training and education assistance.
- Work-Life Balance: Flexible scheduling and work-life balance to support your personal and professional goals.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
