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Guest Advocate

2 months ago

Jersey City, New Jersey, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

About the Role

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences and ensuring seamless interactions. As a Guest Advocate, you'll be the face of Target, providing personalized service, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide exceptional guest service, ensuring a welcoming and inclusive experience
  • Resolve guest issues and concerns in a timely and professional manner
  • Promote and sell various benefits, offerings, and services to guests
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Make the guest aware of current and upcoming brand launches, store activities, and events
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process
  • Understand and show guests how to use Wallet and other features and offerings within the Target App
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them
  • Attempt every return and follow register prompts, making it right for the guest while following Target's policies and procedures
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others, identifying and correcting hazards, and complying with all safety policies and best practices
  • Support guest services such as Order Pick Up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties
Requirements
  • Communicating effectively, including using positive language and being attentive to guests' needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while multi-tasking
  • Willingness to educate guests and sell products and services
  • Ability to learn and adapt to evolving technology needs
  • Ability to work both independently and with a team
  • Accurately handle cash register operations and cash transactions
  • Ability to work outdoors in various climates
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary
What We Offer

As a Guest Advocate at Target, you'll enjoy a competitive benefits package, including financial and education benefits, as well as well-being and beyond. We're committed to creating a safe and inclusive work environment, and we're proud to be an equal opportunity employer.