Admissions Support Professional
3 weeks ago
We are seeking a highly skilled and customer-focused Admissions Support Professional to join our team at Montclair State University. This role is responsible for providing exceptional support to prospective students, their families, guests, and the university community.
Main Responsibilities:
Customer Service:
- Oversee the flow of traffic and student needs in the main Undergraduate Admissions Lobby.
- Serve as a counselor to meet individually with students and families on a case-by-case basis to address inquiries and provide guidance when applicable.
- Manage and coordinate information with the external call center and respond to their customer service escalations daily.
Team Supervision:
- Support the growth and development of a team of undergraduate and graduate student workers by supervising, mentoring, hiring, and training.
Technology and Data:
- Utilize Slate CRM system and Banner student information system to respond to inquiries, check-in visitors, and produce reports about the volume of customer service interactions.
- Partner with IT to manage Avaya One-X Communicator Software for call center updates.
- Implement new messages and routing as appropriate.
Requirements:
- Bachelor's degree from an accredited college or university.
- Minimum two years of professional experience in customer service or higher education.
- Ability to work effectively and comfortably in a fast-paced, service-oriented environment.
- Strong listening, problem analysis, solving skills; and interpersonal skills.
- Organizational talents with an attention to detail.
We offer a competitive salary of $60,000 per year.
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