Client Support Specialist

1 week ago


Michigan City, Indiana, United States Alick's Home Medical Equipment Full time

Client Support Specialist

Overview of Responsibilities

The Client Support Specialist serves as a vital point of contact for customers, providing assistance and guidance regarding home medical equipment and services.

This role requires a comprehensive understanding of various medical products and the ability to effectively communicate their benefits to clients.

Key responsibilities include:

  1. Engaging with customers both in-person and over the phone, ensuring a welcoming and informative experience.
  2. Maintaining an extensive knowledge of home medical supplies and being able to demonstrate their use and advantages.
  3. Utilizing computer systems for order processing and managing customer inquiries efficiently.
  4. Collaborating with service technicians and other team members to guarantee prompt and effective service delivery.
  5. Acting as an advocate for customers, understanding their needs and limitations in service.

This position plays a crucial role in enhancing customer satisfaction and ensuring that clients receive the best possible support for their medical equipment needs.



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