Wireless Customer Service Representative

2 weeks ago

North Tazewell, United States DISH Full time
Company Overview

DISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.

Job Summary

The Wireless Customer Service Representative role is part of a team based in our cutting-edge Bluefield facility. You'll be among the first to experience our latest state-of-the-art wireless technology. Post-training, your production schedule may include a rotation of at-home and onsite work based on performance and business needs.

Key Responsibilities
  • Resolve customer issues, prevent future problems, and promote our services through voice and chat interactions.
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans.
  • Provide product suggestions and sell our products and services to customers.
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
Requirements
  • High School diploma, GED, or equivalent experience.
  • An awesome attitude with a customer-first mindset.
  • A desire to work in a collaborative team environment.
What We Offer
  • Opportunity for growth and development.
  • Defined career ladders and extensive opportunity for upward mobility.
  • Company-provided equipment.
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement.

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