Wireless Customer Service Representative

2 weeks ago

North Tazewell, United States DISH Full time
Company Overview

DISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.

Department Summary

The Wireless Customer Service Representative role is part of a team based out of our cutting-edge Bluefield facility, where you'll be among the first to experience our latest state-of-the-art wireless technology. Post-training production schedules may include a rotation of at-home and onsite work based on performance and business needs.

Job Duties and Responsibilities

As a Customer Experience Team (CXO) member, you'll be the voice of the company to our customers. Your mission is to resolve customer issues, prevent future problems, and promote our services while listening, connecting, and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories, and pricing plans.

  • Provide quality customer service and activation and technical support
  • Establish long-term customer relationships through exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
Requirements

All candidates must have:

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have:

  • Related customer service experience and/or training
  • Experience in the wireless industry
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules
What's in it for you?

Opportunity is our greatest benefit. Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Company-provided equipment and extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, company-matched funds, tuition reimbursement, heavily discounted DISH, Sling, and Boost Mobile services, and more.

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