Wireless Customer Service Representative
2 weeks ago
DISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.
Department SummaryThe Wireless Customer Service Representative role is part of a cutting-edge team based out of our Bluefield facility, where you'll be among the first to experience our latest state-of-the-art wireless technology. Post-training production may involve a rotation of at-home and onsite work based on performance and business needs.
Job Duties and ResponsibilitiesAs a Customer Experience Team (CXO) member, you'll be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services. You'll maintain strong knowledge of our wireless products, accessories, and pricing plans, striving to be one of the best customer support advocates in the industry.
- Provide quality customer service and activation/technical support
- Establish long-term customer relationships through exceptional service and one-call resolution
- Maintain strong knowledge of wireless products, accessories, and pricing plans
- Offer product suggestions and sell our products and services to customers
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback to enhance customer service, performance, and efficiency
To be successful in this role, you'll need:
- High School diploma, GED, or equivalent experience
- An awesome attitude with a customer-first mindset
- A desire to work in a collaborative team environment
Ideal candidates will have:
- Related customer service experience and/or training
- Experience in the wireless industry
- Familiarity with wireless devices and their functions
- Familiarity with the process of changing wireless providers
- Strong sense of pride in assisting customers with pricing, wireless devices, services, and products
- Adaptability to different work environments
- High engagement throughout their shift
- Willingness to work flexible schedules
- Opportunity for growth and development
- Defined career ladders and extensive opportunity for upward mobility
- Support for personal and professional growth through virtual tools and resources
- Medical, Dental, Vision Insurance
- Paid vacation and sick time
- 401(k) Investments with company match
- Tuition reimbursement
- Heavily discounted DISH, Sling, and Boost Mobile services
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Department SummaryThe Wireless...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Department SummaryThe Wireless...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Department SummaryThe Wireless...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're currently building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We are currently building America's First Smart NetworkTM.Job SummaryThe Wireless...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're currently building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're currently building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're currently building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a leader in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based in...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based...
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Wireless Customer Service Representative
2 weeks ago
North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a pioneer in connectivity for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.Job SummaryThe Wireless Customer Service Representative role is part of a team based in...
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Wireless Customer Service Representative
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North Tazewell, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're now building America's First Smart NetworkTM.Job SummaryThe Wireless Customer...
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