Biomedical Engineer

2 weeks ago


New York, New York, United States Brainlab Full time
Job Title: Biomedical Engineer - Clinical Support Specialist

Brainlab is a leading provider of digital medical technology, and we're seeking a highly skilled Biomedical Engineer to join our team as a Clinical Support Specialist. In this role, you will be responsible for providing technical support to our customers, ensuring the optimal use of our products and services.

Key Responsibilities:
  • Conduct on-site clinical evaluations to demonstrate the use of our products and services
  • Provide consulting, guidance, and assistance to physicians and operating room personnel
  • Lead installations and establish functionality at new and existing customer sites
  • Educate and train physicians and hospital personnel on the use of our surgery products and services
  • Contribute to the quality improvement process by recommending product modifications
  • Act as primary customer liaison, maintaining site visits and regular contact with customers
  • Strategize with the Account Manager to evaluate customer opportunities and open sales projects
  • Resolve product issues through detailed analysis and utilization of engineering expertise
  • Stay up-to-date with new developments regarding Brainlab and competitive surgery products and services
Requirements:
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or equivalent experience
  • 1-3 years minimum of experience in a technical support role for a healthcare company or provider
  • 1-2 years minimum customer service experience
  • Knowledge of surgical procedures, anatomy, and medical terminology
  • Proficient in the use of PC software applications, including Microsoft Office
What We Offer:

We offer a competitive compensation package, including medical, dental, life, LTD, STD, and matching 401k benefits. We're an equal opportunity/affirmative action employer and welcome applications from diverse candidates. Covid-19 vaccination is required for onsite presence at Brainlab customer sites. Brainlab participates in E-Verify and is committed to providing a safe and inclusive work environment.


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