Service Advisor

3 weeks ago


Northampton, Massachusetts, United States The Lia Group Full time

We are seeking an experienced Service Advisor to join our team at Lia Toyota Northampton.

Salary: $65,000 - $125,000 per year based on knowledge and production.

The ideal candidate will have a high school diploma or equivalent, excellent customer service skills, basic computer skills, and a positive attitude. We offer competitive wages, generous benefits, and a safety-conscious work environment.

Responsibilities:

  • Oversee the flow of the drive lane to ensure prompt, courteous, and effective service.
  • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.

Benefits:

  • Medical, dental, and vision insurance
  • 401(k) plan with employer match
  • Continued education and manufacturer training
  • Paid time off
  • Paid weekly
  • Employer-funded life insurance plan
  • Discounts on services and parts
  • Employee vehicle purchase plans
  • Company-provided uniforms

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