Customer Service Coordinator

3 weeks ago


Bessemer, Alabama, United States Aux Home Services Full time
Job Overview

Aux Home Services is a trusted provider of heating, cooling, plumbing, and electrical solutions to homes across Jefferson and Shelby counties. We are seeking a highly organized and customer-focused individual to join our team as a Dispatcher - 1883812. The successful candidate will be responsible for coordinating and scheduling service appointments, managing incoming calls, and ensuring efficient utilization of resources.

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills. As a Dispatcher, you will be the first point of contact for customers, responding to their inquiries and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Coordinate and schedule service appointments for HVAC and electrical technicians
  • Manage incoming service calls, inquiries, and emergencies
  • Dispatch technicians to job sites, providing clear instructions and relevant information
  • Maintain accurate records of service calls, technician availability, and work orders
  • Communicate with customers regarding appointment confirmations, technician arrival times, and any changes or delays in service
  • Monitor technician progress and job statuses, proactively addressing any issues or challenges that may arise during service appointments

Requirements

  • Valid driver's license
  • Self-motivated and leadership qualities
  • Excellent telephone etiquette and a pleasant demeanor
  • Ability to work effectively with coworkers and adhere to company policies

What We Offer

  • A competitive salary of $37,500.00-$42,000.00 per year
  • Performance-based bonus opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program
  • Employee discount on services
  • Paid holidays and PTO

How to Apply

  1. Fulfill out this application form
  2. We'll get back promptly to conduct a screening call
  3. If we're a good fit, we'll invite you for an interview
  4. Based on your qualifications, we might offer you a position

The estimated annual salary for this role is around $40,000. Our team operates based on punctuality, cleanliness, transparency, and top-notch service delivery, aiming for 100% client satisfaction.


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