Desktop Support Analyst

1 month ago


Houston, Texas, United States Demo - Maximus Full time
Job Summary

The Desktop Support Analyst plays a vital role in the Veterans Evaluation Services (VES) team, ensuring the smooth operation of servers in various environments. As the first point of contact on the Help Desk, this individual will provide exceptional support to users, resolving technical issues and providing guidance on complex topics.

Key Responsibilities
  • Install, configure, and maintain desktops, laptops, printers, and other PC peripherals, as well as remote access devices.
  • Utilize remote desktop software to provide remote support and resolve issues for users at remote offices or home office users.
  • Employ advanced troubleshooting skills to diagnose, resolve, and follow up on issues related to user concerns.
  • Collaborate with the network and architecture teams to maintain, upgrade, and configure enterprise network and architecture solutions and software update distributions.
  • Serve as a technical liaison to project managers, providing support to integrate and transition projects or new technology efforts to the production support environment.
  • Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Requirements
  • High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years experience.
  • Additional training or education in the area of specialization may be beneficial.
  • Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues.
  • Understanding of the implications of work and ability to make recommendations for solutions.
  • Effective communication skills, particularly in complex or sensitive issues.
About MAXIMUS

MAXIMUS is a leading provider of business process management and technology solutions, enabling citizens to successfully engage with their governments. With over 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom.

EEO Statement

MAXIMUS is committed to providing equal employment opportunities to all qualified applicants, including active military service members, their spouses, and veteran candidates. We recognize the unique skills and experiences that veterans bring to our workforce and strive to provide a career path that allows them to continue making a difference for our country.



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