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IT System Analyst Position

1 month ago

Houston, Texas, United States Zillion Technologies Full time

Job Title: IT System Analyst

The IT System Analyst position at Zillion Technologies is a remote, long-term project focused on desktop software delivery and automation. The key responsibilities include collaborating with the project team and developers to increase self-service options, prioritize tasks, and maintain a comprehensive product backlog. The role also involves automating software fulfillment, developing reports and dashboards, tracking licenses, and engaging stakeholders to gather feedback.

Key Responsibilities:

  • Collaborate with the project team and developers to increase self-service options
  • Prioritize tasks and maintain a comprehensive product backlog
  • Automate software fulfillment and develop reports and dashboards
  • Track licenses and engage stakeholders to gather feedback

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in IT project management
  • Strong knowledge of ServiceNow, MECM, Windows Software Center, MacOS, Windows, and Citrix applications
  • Experience in data analytics and metrics reporting
  • Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite
  • Excellent communication and stakeholder management skills
  • Understanding of Agile Project Management methodologies and Scrum Framework

Preferred Qualifications:

  • PMP or similar project management certification
  • Experience with ITAM, CMDB, and SCCM/MECM data management