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Healthcare Support Specialist

2 months ago

Lafayette, Louisiana, United States Louisiana Orthopaedic Specialists LLC Full time
Job Overview

POSITION SUMMARY: The role involves providing essential support to healthcare providers in delivering patient care. This individual serves as a key link in the care continuum during patient visits and addresses inquiries effectively. Communicate with clinic personnel through various channels to escalate pertinent medical concerns.

REPORTING STRUCTURE: Reports directly to the Clinical Supervisor.

SUPERVISORY RESPONSIBILITIES: None.

KEY RESPONSIBILITIES:

  1. Enhances communication between patients and healthcare providers.
  2. Responsible for preparing examination rooms, taking vital signs, ensuring all intake forms are complete, and readying patients for their appointments.
  3. Assists patients in navigating their care journey, including appointment scheduling.
  4. Maintains cleanliness and organization of exam rooms, ensuring they are restocked and sanitized at the end of each day.
  5. Supports providers with procedures such as injections, dressing changes, and prescription preparations.
  6. Must effectively communicate with physicians, practice managers, and clinical staff, fostering strong working relationships.
  7. Prepares patient charts for visits, updating demographic information and confirming details with patients.
  8. Processes prescription requests promptly, documenting all relevant information in patient records.
  9. Ensures all incoming documents and patient records are routed for physician signatures before being scanned into the system.
  10. Prepares charts and prints schedules for clinic operations.

The individual in this position must demonstrate the competencies required for the role.

EDUCATIONAL REQUIREMENTS: High school diploma or GED. Completion of an accredited Medical Assistant training program or possession of a Licensed Practical Nurse (LPN) license.

EXPERIENCE: A minimum of 2 years of experience in a medical assistant role or relevant experience. Experience in orthopedics is preferred.

CERTIFICATION: Certification as a Medical Assistant is preferred but not mandatory.

KNOWLEDGE BASE:

  1. Understanding of the healthcare industry and orthopedic practices.
  2. Familiarity with clinic policies and patient care procedures.
  3. Proficient in back-office skills, including injections, suture removal, and processing DME and Physical Therapy orders.
  4. Awareness of patient confidentiality, state regulations, HIPAA compliance, and medical record management.

SKILLS REQUIRED:

  1. Ability to follow up with patients and address inquiries promptly.
  2. Professionalism in interactions with providers, patients, and their families.
  3. Capability to assess patient education needs and effectively communicate information.
  4. Strong problem-solving and time management skills.

ABILITIES:

  1. Ability to maintain a professional demeanor as a representative of the organization.
  2. Ability to organize, prioritize, and complete assigned tasks efficiently.
  3. Ability to show empathy and understanding when interacting with patients and their families.

WORK ENVIRONMENT: Standard office setting with occasional travel within the community.

PHYSICAL AND MENTAL DEMANDS: The role requires a combination of sitting and standing typical of an office environment, with some bending and stretching involved. Manual dexterity is necessary for operating a computer and other office equipment.

ORGANIZATIONAL COMPLIANCE:

  1. Must read and sign the Access and Confidentiality Agreement.
  2. Completion of Healthcare Compliance Pro Training is required.

This description serves as a general guideline for fulfilling job responsibilities. Duties, knowledge, skills, and working conditions may evolve as organizational needs change.