Installation Specialist

4 days ago

Minot, North Dakota, United States Marco Technologies Full time
Job Summary

We are seeking a highly skilled Installation Specialist to join our team at Marco Technologies. As a key member of our technology services team, you will be responsible for delivering, installing, and training clients on network copiers, printers, and scanners.

Key Responsibilities
  • Review daily delivery schedules and confirm client appointments in advance.
  • Deliver equipment to clients, ensuring all quality assurance standards are met.
  • Perform network installations at client sites, adhering to established guidelines and procedures.
  • Complete connectivity of equipment by installing printer software on workstations and servers, and configuring scanning software as per the Statement of Work.
  • Troubleshoot any issues that arise during network installation and training, utilizing all available resources to ensure client satisfaction.
  • Properly install meter gathering software for all copiers, printers, and wide-format devices.
  • Test all functions and applications prior to leaving the client site, ensuring newly installed equipment operates as expected.
  • Provide customized training to end-users.
  • Maintain scheduled appointments to ensure efficiency and profitability for Marco Technologies and our clients.
  • Complete proper paperwork with clients, including DocuSign documents for leasing, data collection, and contracts.
  • Communicate post-installation information and status to Sales Representatives.
  • Create and maintain effective training and installation tools.
  • Research and stay up-to-date with new and existing products supported by the Copier Installation team.
  • Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested.
  • Rebuild, reinstall operating systems, update firmware, and update print controllers.
  • Perform backup helpdesk duties when requested.
  • Maintain an 80% billable percentage.
  • Accurately maintain documentation and comply with service administrative procedures in a timely manner.
  • Perform all work in a safe manner, including loading/unloading delivery vehicles, lifting equipment, etc., to protect yourself and coworkers.
  • Attend required company and departmental meetings.
  • Assist with operations as needed, including warehouse and setup duties.
  • Complete post-install paperwork, including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.
  • Act in accordance with Marco Technologies' policies and procedures as set forth in the employee handbook.
  • Perform other related duties as assigned.
Requirements
  • Two years of relevant experience.
  • Previous trainer experience preferred.
  • Experience with networking and printing with Macintosh computers preferred.
  • Valid Driver's License, proof of personal insurance, and an acceptable driving record.
  • DOT certification preferred but not necessary.
Preferred Skills
  • Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
  • Proficiency with business collaboration tools such as MS Office applications, Outlook, and company-specific programs.
  • Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
  • Cost-conscious and able to conserve organizational resources.
  • Treat people with respect, work with integrity and ethically, and uphold organizational values.
  • Follow policies and procedures, complete administrative tasks correctly and on time, and support organization's goals and values.
  • Meet productivity standards, complete work in a timely manner, and strive to increase productivity.
  • Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
  • Adapt to changes in the work environment, change approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.

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