Documentation Specialist

3 days ago


Arlington, Virginia, United States Launch Tech USA Full time
Job Title: Documentation Specialist

We are seeking a skilled Documentation Specialist to join our team at Launch Tech USA. As a key member of our Hybrid Agile development projects, you will play a crucial role in supporting our Software Development and Support program that utilizes ServiceNow's Enterprise Service Management (ESM) platform for a federal agency.

Key Responsibilities:
  • Develop, maintain, and update comprehensive documentation for the ServiceNow platform, including system configurations, standard operating procedures (SOPs), and user guides tailored to different roles within the organization.
  • Collaborate with technical teams to gain an in-depth understanding of ServiceNow functionalities and related technologies.
  • Translate complex system processes and technical details into clear, concise, and user-friendly documentation that can be easily understood by non-technical users.
  • Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements, maintaining accuracy and relevance.
  • Support the creation of educational materials and programs, enhancing user adoption and proficiency with the ServiceNow platform.
Requirements:
  • Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
  • An Associate degree or higher in English, Communications, Information Technology, or a related field.
  • 5 years relevant experience is required.
  • 8 years additional relevant experience may be substituted for education.
  • Excellent written and verbal communication abilities.
Desired Skills:
  • ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.
  • ServiceNow Certification(s) in any modality is highly desirable.
  • Proven experience in technical writing, specifically in documenting software applications, system configurations, and user procedures in a way that is accessible to both technical and non-technical audiences.
  • Ability to understand and articulate complex IT systems and processes in simple, clear language suitable for a wide range of users.

This role is crucial in ensuring that all users of the ServiceNow platform have access to clear, accurate, and helpful documentation, supporting the day-to-day operations and underpinning the agency's broader objectives of modernizing IT Service Management through best practices and continual service improvement.



  • Arlington, Virginia, United States Chenega MIOS SBU Full time

    {"title": "Documentation Specialist", "description": "Job SummaryChenega MIOS SBU is seeking a skilled Documentation Specialist to join our team. As a key member of our documentation team, you will be responsible for preparing and maintaining systems, programming, and operations documentation, including user manuals.ResponsibilitiesMaintain a current...


  • Arlington, Virginia, United States Launch Tech USA Full time

    Job Title: Documentation SpecialistLaunch Tech USA is seeking a skilled Documentation Specialist to join our team. As a key member of our Hybrid Agile development projects, you will play a pivotal role in supporting our Software Development and Support program.Job SummaryWe are looking for a detail-oriented and organized individual to develop and maintain...


  • Arlington, Virginia, United States Bow Wave LLC Full time

    Job DescriptionWe are seeking a skilled Documentation Specialist to join our team at Bow Wave LLC.The ideal candidate will have excellent communication skills and be able to translate technical information into clear, concise documents that meet the needs of both technical and non-technical personnel.Key responsibilities include:Developing and maintaining...


  • Arlington, Virginia, United States Chenega MIOS SBU Full time

    Job Title: Documentation Specialist - IntermediateChenega MIOS SBU is seeking a skilled Documentation Specialist - Intermediate to join our team. As a key member of our documentation team, you will be responsible for preparing and maintaining systems, programming, and operations documentation, including user manuals.Responsibilities:Maintain a current...


  • Arlington, Virginia, United States Chenega Corporation Full time

    Job Title: Documentation Specialist - IntermediateChenega Corporation is seeking a skilled Documentation Specialist - Intermediate to join our team. As a key member of our documentation team, you will be responsible for preparing and maintaining systems, programming, and operations documentation, including user manuals.Responsibilities:Maintain a current...


  • Arlington, Virginia, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled Documentation Specialist Senior to join our team at Chenega Corporation. As a key member of our documentation team, you will be responsible for preparing and maintaining technical documentation, procedures, and methods for our clients.Key ResponsibilitiesMaintain a current internal documentation library, ensuring...


  • Arlington, Virginia, United States Chenega Corporation Full time

    {"title": "Documentation Specialist - Intermediate", "subtitle": "Enhance Your Skills and Build Your Career", "content": "Are you looking for a career where professional development is embedded in your employer's core culture? Chenega Corporation offers a rapidly evolving business climate where you can enhance your skills and build your career. Our team of...


  • Arlington, Virginia, United States Chenega MIOS SBU Full time

    Job SummaryWe are seeking a skilled Documentation Specialist - Intermediate to join our team at Chenega MIOS SBU. As a key member of our documentation team, you will be responsible for preparing and maintaining systems, programming, and operations documentation, including user manuals.Key ResponsibilitiesMaintain a current internal documentation...


  • Arlington, Virginia, United States Chenega Corporation Full time

    Job SummaryChenega Corporation is seeking a skilled Documentation Specialist - Intermediate to join our team. As a key member of our organization, you will be responsible for preparing and maintaining systems, programming, and operations documentation, including user manuals.ResponsibilitiesMaintain a current internal documentation library.Prepare and...


  • Arlington, Virginia, United States BCMC Full time

    Job DescriptionBCMC is seeking a highly skilled Cybersecurity Documentation Specialist to support our critical customer mission. As a key member of our team, you will be responsible for developing and reviewing technical communications deliverables, including cybersecurity documentation, operational procedures, plans, action reports, and meeting minutes.Key...


  • Arlington, Virginia, United States Halvik Full time

    About the RoleHalvik is a leading provider of innovative IT-driven solutions, and we're seeking a skilled Technical Writer/Documentation Specialist to join our team. As a key member of our team, you will play a crucial role in creating high-quality technical documentation that supports our customers' success.Key ResponsibilitiesDevelop and maintain technical...


  • Arlington, Virginia, United States Bay Systems Consulting Inc. Full time

    Job DescriptionJob Title: Document Control/Inventory Control SpecialistCompany: Bay Systems Consulting Inc.Location: Arlington, VAJob Type: Full-timeIndustry: Government ContractingJob Description:Responsibilities:Coordinate inbound and outbound logistical operations, including inventory management, warehousing, and transportation to ensure sufficient supply...


  • Arlington, Virginia, United States Argo Cyber Systems Full time

    Job SummaryArgo Cyber Systems is seeking a skilled Technical Writer to support a critical customer mission. The successful candidate will develop and review technical communications deliverables, including cybersecurity documentation, operational procedures, and plans.Key ResponsibilitiesDeveloping and reviewing technical communications deliverables,...


  • Arlington, Virginia, United States Phia, LLC Full time

    About the RoleWe are seeking a skilled Technical Writer to join our team at Phia, LLC. As a Technical Writer, you will play a critical role in creating comprehensive products and documentation that meet customer standards.Key ResponsibilitiesDevelop high-quality documentation, including white papers, research papers, and technical specifications.Collaborate...


  • Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled Technical Writer to join their team in Arlington, VA.The ideal candidate will have experience creating and maintaining information system security documentation and SOPs for a cyber program.Key responsibilities include:• Capturing meeting discussions accurately in a fast-paced environment• Creating technical...


  • Arlington, Virginia, United States Apex Systems Full time

    Procurement SpecialistWe are seeking an experienced Procurement Specialist to join our team at Apex Systems. The ideal candidate will have recent, relevant experience using contract writing software systems to create modifications and contracts.Key Responsibilities:Create and write modifications and contracts using PD2 software.Support federal employee...


  • Arlington, Virginia, United States Koniag Data Solutions, LLC Full time

    Job Title: Procurement SpecialistKoniag Data Solutions, LLC is seeking a highly skilled Procurement Specialist to support our government customer in Arlington, VA.Job Summary:The Procurement Specialist will be responsible for applying knowledge of procurement regulations and policies to monitor contractor compliance with contract terms and conditions. This...


  • Arlington, Virginia, United States InsideHigherEd Full time

    Job Title: IT Systems Configuration SpecialistWe are seeking a highly skilled IT Systems Configuration Specialist to join our team. As an IT Systems Configuration Specialist, you will be responsible for maintaining and configuring key departmental applications and servers, including Perceptive Content (Image Now) and Sunapsis.Key Responsibilities:Manage...

  • Dental Specialist

    3 days ago


    Arlington, Virginia, United States Building Service 32BJ Benefit Funds Full time

    Job Title: Dental SpecialistJob Summary:We are seeking a highly skilled and experienced Dental Specialist to join our team at Building Service 32BJ Benefit Funds. As a Dental Specialist, you will be responsible for providing high-quality dental care to our patients, including diagnostic, preventive, and corrective services.Key Responsibilities:Diagnose and...


  • Arlington, Virginia, United States First Citizens Bank Full time

    Job Title: Sales Support SpecialistWe are seeking a highly skilled Sales Support Specialist to join our team at First Citizens Bank. As a Sales Support Specialist, you will play a critical role in supporting our Commercial Lending team in identifying sales and cross-sell opportunities, coordinating materials for presentations, and maintaining prospect...