Home Care Office Assistant

4 weeks ago

Lady Lake, Florida, United States HomeWell Care Services FL129 Full time

HomeWell Care Services FL129 is seeking a dedicated and organized Full-Time Office Assistant to join our Home Care team. As a key member of our team, you will be responsible for ensuring the smooth and efficient delivery of care to our clients. Your primary duties will include:

* Scheduling new and existing home care clients on an ongoing basis and as daily situations arise
* Assisting with HR functions such as hiring/recruiting and orientation
* Effectively and professionally handling all incoming calls from prospective clients and referral sources
* Helping to manage caregiver callouts and client requests
* Maintaining ongoing communication with Managers, Caregivers & Clients regarding client care needs and schedule changes
* Advising other staff of any client issues that need to be addressed

To be successful in this role, you will need to have strong problem-solving skills, be a "people-person" who can remain pleasant and considerate under stress, and have meticulous attention to detail. You will also need to be comfortable utilizing various technologies and computer programs, and have proficiency with Microsoft Word and Outlook. Prior experience in private duty home care is preferred, but not required. If you are a multi-tasker and customer service-oriented individual who is comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

**Work Schedule:**

* Monday-Friday 8:30AM-5:00PM, Full-Time, 40 hours per week
* In addition, on a rotating schedule, you will participate in the after-hours on-call phone coverage to ensure client care coverage

**Minimum Qualifications:**

* Strong problem-solving skills
* A "people-person" who's able to remain pleasant and considerate under stress
* Meticulous attention to detail- Effective communication skills (verbal and written), documentation skills, interpersonal skills and problem-solving skills
* Willingness to learn quickly and continually
* Prior office experience in private duty home care is preferred
* Prior experience as an in-home caregiver is a major plus
* ClearCare/Wellsky knowledge is a plus
* You must be a good person and someone we want to hang out with (seriously)
* Comfortable utilizing various technologies and computer programs
* Proficient with computer use and software applications
* Multi-tasker and customer service-oriented
* Must have a valid driver's license and dependable vehicle
* Computer skills, including Microsoft Word and Outlook
* Spanish speaking is a plus, but not necessary

**About HomeWell Care Services FL129:**

HomeWell Care Services FL129 is a leading provider of home care services in Lake County and The Villages. We are committed to delivering high-quality care to our clients and providing a positive work environment for our employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Equal Opportunity Employer:**

HomeWell Care Services FL129 is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

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