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Support-Spezialist/in im Bereich E-Commerce

2 months ago

Los Angeles, California, United States Perfekt Bau Full time

Kundenbetreuer/in im Bereich E-Commerce

Perfekt-Bau ist ein dynamisches Unternehmen im Online-Handel mit Sitz in Berlin, das sich auf den Vertrieb von Baustoffen für den Dach- und Innenausbau spezialisiert hat.

Unser Berliner Team besteht aus kreativen und engagierten Mitarbeitern, die mit Leidenschaft am Erfolg des Unternehmens arbeiten. Wir schätzen ein familiäres Arbeitsumfeld und eine positive Teamatmosphäre.

Aktuell suchen wir eine/n engagierte/n Mitarbeiter/in für den Bereich Kundenservice im E-Commerce.

Ihre Aufgaben:

  • Betreuung der Kundenanfragen über E-Mail, Live-Chat und Telefon
  • Bearbeitung von Bestellungen, einschließlich Angebotserstellung und Rechnungslegung
  • Analyse von Kundenfeedback zur Verbesserung unserer Dienstleistungen
  • Verwaltung unseres Content-Management-Systems

Ihr Profil:

  • Freude am Kundenkontakt und ausgeprägte Kommunikationsfähigkeiten
  • Erste Erfahrungen im Kundenservice sind von Vorteil
  • Sicherer Umgang mit MS Office und hohe Internetaffinität
  • Engagierte, kommunikative und sympathische Persönlichkeit
  • Kenntnisse in Amazon Seller Central und eBay-Verkäuferportal sind wünschenswert
  • Sehr gute Deutschkenntnisse in Wort und Schrift
  • Englisch, Französisch oder Polnischkenntnisse sind von Vorteil

Wir bieten:

  • Eine verantwortungsvolle Position in einem etablierten und werteorientierten Unternehmen
  • Ein sympathisches und junges Team
  • Leistungsgerechte Vergütung
  • Persönliche und fachliche Entwicklungsmöglichkeiten sowie regelmäßige Schulungen
  • Ein zukunftsorientierter Arbeitsbereich im E-Commerce

Wir freuen uns auf Ihre Bewerbung