Facilities Operations Manager

1 week ago


Wichita, Kansas, United States City Wide Facility Solutions Full time
Job Summary

City Wide Facility Solutions is seeking a highly motivated and organized individual to join our team as a 2nd Shift Account Manager. As a key member of our operations team, you will be responsible for ensuring the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC).

Key Responsibilities
  • Oversee the completion of tasks across multiple accounts to ensure timely and efficient delivery of services.
  • Develop and implement strategies to improve efficiency and effectiveness in operations.
  • Manage a team of workers and ensure they are following company policies and procedures.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with Facility Services Manager daily for any issues that need immediate attention.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Develop and maintain relationships with clients and stakeholders.
  • Identify and resolve issues as they arise.
Requirements
  • High school diploma required or equivalent experience in commercial janitorial services industry.
  • Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • MS Office, Internet skills required.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation & Public Holidays)
  • Training & Development


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