Customer Experience Strategist
4 days ago
We are seeking a highly skilled Customer Experience Strategist to join our team at Cisco. As a key member of our Customer Success organization, you will play a crucial role in helping our customers successfully adopt and utilize our technologies, driving value realization and growth.
The ideal candidate will have 12 years of related experience in the technology industry or client-facing role, with knowledge of at least two technology architectures. You will be responsible for driving software utilization and value realization, leading to customer renewals and business growth.
You will work closely with a diverse range of Customer Experience resources, including Customer Success Specialists, Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
Salary: $120,000 - $180,000 per year, depending on location and experience.
About the CompanyCisco is a global leader in technology innovation, connecting people and things to make the world a better place. We empower industries to transform and thrive by collaborating with our customers, partners, and communities.
Why Work at Cisco?
- Be part of a dynamic team that is shaping the future of technology
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance
- Participate in our Employee Stock Purchase Plan (ESPP)
- Take advantage of our tuition reimbursement program
- Have access to our cutting-edge technology and innovative products
Benefits:
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- Tuition reimbursement program
- Employee stock purchase plan (ESPP)
- Flexible paid time off policy
Required Skills and Qualifications:
- 12 years of related experience in the technology industry or client-facing role
- Knowledge of at least two technology architectures
- Experience driving successful customer adoption and delivery of projects
- Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition
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