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Global Security Operations Center Operator

2 months ago

Los Angeles, California, United States Snap Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Global Security Operations Center Operator to join our Global Security team at Snap Inc.

Key Responsibilities
  • Ensure the protection of company staff, guests, and assets through diligent monitoring of Access Control Systems, CCTV, Incident Management Systems, and Dispatch Control Rooms.
  • Document and record security activity observed during scheduled shifts and escalated incidents.
  • Support analytical product production to support travel and risk programs.
  • Carry out policies and procedures in accordance with company policies.
  • Forge effective relationships with colleagues to achieve goals.
  • Open source monitoring during special events, security incidents, disasters, and other crises on a global scope.
  • Perform other ad hoc duties or special projects as assigned by Global Security management.
  • Make intelligent decisions in a manner that reflects maturity, patience, intelligence, and a cogent interpretation of all meaningful information.
Requirements
  • Knowledge and familiarity with computers and security equipment, including CCTV monitors, such as Milestone, Lenel, Valor, and Basic Life Safety systems.
  • Basic understanding of incident response, crisis management, incident management, emergency response utilizing communication channels, including Slack, Everbridge, email (via the G-suite), video calls, and phone systems.
  • Flexibility to work non-traditional schedules, including holidays, nights, and weekends, to adapt to our 24/7 operation.
  • Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful.
  • Ability to work comfortably in a team environment, as well as individually.
  • Strong time management, ability to multitask, and attention to detail capabilities.
  • Ability to master the company's computer-based technologies.
Qualifications
  • High school degree or GED or equivalent years of experience.
  • 1 year of experience in a corporate security environment.
  • Ability to lift up to 20.5 lbs. to support emergency response or relocation.
  • Ability to stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations.
  • Valid Guard card.
  • Current CPR and Basic First Aid certification.
  • Flexibility to work various shifts, including weekends and holidays.
  • The role requires regular onsite work at a Snap Office Location, at minimum 5 days a week.
Preferred Qualifications
  • 1+ years of experience working with access control, CCTV monitoring, incident management technology in an GSOC.
  • Data analytics and reporting experience for running current analytics and the creation of new reports.
  • Prior training or educational coursework on research, analytical, or intelligence techniques.
  • Experience using OSINT tools, such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.