Global Security Operations Center Operator

4 weeks ago


Los Angeles, California, United States Snap Inc. Full time
Job Summary

We are seeking a highly skilled Global Operations Center Operator to join our Global Security team at Snap Inc. This role will be responsible for ensuring the protection of company staff, guests, and assets through diligent monitoring of Access Control Systems, CCTV, Incident Management Systems, and Dispatch Control Rooms.

Key Responsibilities
  • Monitor and respond to security incidents and events in a timely and effective manner
  • Document and record security activity observed during scheduled shifts and escalated incidents
  • Support analytical product production to support travel and risk programs
  • Carry out policies and procedures in accordance with company policies
  • Forge effective relationships with colleagues to achieve goals
  • Open source monitoring during special events, security incidents, disasters, and other crises on a global scope
  • Perform other ad hoc duties or special projects as assigned by Global Security management
Requirements
  • Knowledge and familiarity with computers and security equipment, including CCTV monitors and Basic Life Safety systems
  • Basic understanding in incident response, Crisis Management, Incident Management, Emergency Response utilizing communication channels
  • Flexibility to work non-traditional schedules, including holidays, nights, and weekends to adapt to our 24/7 operation
  • Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
  • Ability to work comfortably in a team environment, as well as individually
  • Strong time management, ability to multitask, and attention to detail capabilities
  • Ability to master the company's computer-based technologies
Qualifications
  • High school degree or GED or equivalent years of experience
  • 1 year of experience in a corporate security environment
  • Ability to lift up to 20.5 lbs. to support emergency response or relocation
  • Ability to stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
  • Valid Guard card
  • Current CPR and Basic First Aid certification
  • Flexibility to work various shifts, including weekends and holidays
Preferred Qualifications
  • 1+ years of experience working with access control, CCTV monitoring, incident management technology in an GSOC
  • Data analytics and reporting experience for running current analytics and the creation of new reports
  • Prior training or educational coursework on research, analytical, or intelligence techniques
  • Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.
About Snap Inc.

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We are committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification.

Benefits

Snap Inc. offers a comprehensive benefits package, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.



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