Security Operations Center Operator

4 weeks ago


Los Angeles, California, United States Allied Universal Inc Full time

Job Summary:

Allied Universal Inc is seeking a highly skilled Security Operations Center Operator to join our team. As a Security Operations Center Operator, you will be responsible for monitoring and responding to security-related incidents in a dynamic and fast-paced environment.

Key Responsibilities:

  • Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems.
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs, and respond to all security/life safety system alarms.
  • Answer and respond to events and situations received over regular and emergency phones and intercoms, providing clear guidance and direction to employees and security staff during emergencies.
  • Serve as the liaison between all departments and the security department, handling complaints and unusual/critical event information in a timely and professional manner.
  • Accurately document routine and unusual events occurring on or near the facilities, maintaining control of all equipment and keys in the Control Room.
  • Complete task work orders for all reported maintenance needs, and inform the Shift Supervisor/Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
  • Control and monitor the two-way communication systems, making emergency notifications as necessary pursuant to site Post Orders.
  • Make productivity and cost reduction recommendations to management, and make recommendations for physical security surveys and post orders.

Requirements:

  • Must possess a high school diploma or equivalent.
  • Licensing requirements are subject to state and/or local laws and regulations, and may be required prior to employment.
  • Must possess one or more of the following: service in Military Occupational Specialty related to law enforcement, security, or any support role in a Combat Zone; graduate of a Certified Public Safety Academy in the law enforcement, adult corrections, or firefighter field; Bachelor's degree in protective services, business, or related field; minimum of 8 or more years of active service in any military branch; Associate's degree (or 60 credits) or higher in criminal justice with current or prior active military service; 2 years of work experience in public sector dispatch or emergency operations center; 2 years of verifiable data center security experience; 3 years of verifiable private/corporate security experience.

Knowledge and Skills:

  • Advanced computer skills and proficiency, with proficiency in Microsoft Office and/or Google Applications.
  • Ability to work in a team environment, with strong teamwork and communication skills.
  • Ability to multi-task, discern patterns in detail, and make sound decisions in a fast-paced environment.

Equal Employment Opportunity:

Allied Universal Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran.



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