Patient Service Representative
4 weeks ago
Overview:
We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in a team-based environment. This individual will support staff members and patients by answering phones, handling inquiries, scheduling appointments, and assisting with treatment plans. Strong communication and customer service skills are essential for success in this role.
Responsibilities:
- Customer Service: Greet patients, acknowledge their presence, and provide a positive experience.
- Phone and Inquiries: Respond to patient questions and concerns in accordance with DCA policies.
- Scheduling and Appointments: Schedule appointments, maintain the appointment book, and confirm appointments.
- Registration and Payments: Register patients, post charges and payments, and maintain accurate records.
- Waiting Area: Maintain a clean and friendly waiting area for patients.
Qualifications:
- Experience working in a dental, medical, or healthcare office is preferred.
- Knowledge of insurance plans (HMO/PPO) is a plus.
- Excellent customer service skills and experience answering telephones are essential.
DCA is an equal opportunity employer and celebrates diversity. We encourage collaboration, innovation, and strong execution in our team environment.
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