IT Support Specialist

1 week ago


Columbus, Ohio, United States Tata Consultancy Services Full time

**Job Title:** Enterprise Network Monitoring Expert

**Location:** Various Locations (Remote)

We are seeking an experienced Enterprise Network Monitoring Expert to join our team at Tata Consultancy Services. The successful candidate will be responsible for monitoring and managing large and complex enterprise networks, ensuring seamless operations and minimal downtime.

The ideal candidate will have a strong understanding of OSI layers, LAN/WAN/WLAN technologies, and Cisco Unified Call Manager. Experience with monitoring tools such as SolarWinds, Telemetry Spectra, Service Now, and Netcool is also essential.

The role will involve managing a team, interfacing with customers, and handling escalation management. Excellent communication skills are required to clearly interact with customers, understand their requirements, and communicate with the offshore team.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.

Key Responsibilities:

  • Monitor and manage large and complex enterprise networks
  • Implement and maintain network monitoring tools and systems
  • Manage a team of IT professionals
  • Interface with customers and handle escalation management
  • Ensure seamless network operations and minimal downtime

Requirements:

  • Strong understanding of OSI layers
  • Experience with LAN/WAN/WLAN technologies and Cisco Unified Call Manager
  • Experience with monitoring tools such as SolarWinds, Telemetry Spectra, Service Now, and Netcool
  • Excellent communication and leadership skills


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