Customer Success Manager

6 days ago


Sparks Glencoe, United States BD (Becton, Dickinson and Company) Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Executive at BD (Becton, Dickinson and Company). As a key member of our organization, you will be responsible for fostering a balanced relationship with our customers, ensuring an excellent customer experience, and driving business growth.

Key Responsibilities

  • Establish and maintain strong relationships with assigned customers, providing strategic guidance and support to drive business success.
  • Develop and implement customized solutions to meet the unique needs of each customer, ensuring maximum value and satisfaction.
  • Collaborate with internal teams, including Sales, Service, and Marketing, to align customer needs with business objectives.
  • Drive customer feedback and insights to inform product development and improve overall customer experience.
  • Monitor and analyze key performance indicators (KPIs) to measure customer success and identify areas for improvement.

Requirements

  • Minimum 7 years of experience in customer success or a related field, with a proven track record of driving business growth and customer satisfaction.
  • Strong understanding of the healthcare industry and laboratory automation solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.

Preferred Qualifications

  • Experience working in a matrixed environment and navigating complex organizational structures.
  • Strong negotiation and conflict resolution skills, with the ability to influence and persuade stakeholders.
  • Ability to travel over 50% of the time, with occasional overnight stays.

Why Join Us?

At BD, we value our employees' opinions and contributions, and we encourage a culture of continuous learning and improvement. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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