Customer Success Manager
6 days ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Customer Success Executive at BD (Becton, Dickinson and Company). As a key member of our organization, you will be responsible for fostering a balanced relationship with our customers, ensuring an excellent customer experience, and driving business growth.
Key Responsibilities
- Establish and maintain strong relationships with assigned customers, providing strategic guidance and support to drive business success.
- Develop and implement customized solutions to meet the unique needs of each customer, ensuring maximum value and satisfaction.
- Collaborate with internal teams, including Sales, Service, and Marketing, to align customer needs with business objectives.
- Drive customer feedback and insights to inform product development and improve overall customer experience.
- Monitor and analyze key performance indicators (KPIs) to measure customer success and identify areas for improvement.
Requirements
- Minimum 7 years of experience in customer success or a related field, with a proven track record of driving business growth and customer satisfaction.
- Strong understanding of the healthcare industry and laboratory automation solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
Preferred Qualifications
- Experience working in a matrixed environment and navigating complex organizational structures.
- Strong negotiation and conflict resolution skills, with the ability to influence and persuade stakeholders.
- Ability to travel over 50% of the time, with occasional overnight stays.
Why Join Us?
At BD, we value our employees' opinions and contributions, and we encourage a culture of continuous learning and improvement. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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